Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.
2D Nesting & Case Packer Optimizer
(Popularity: ) : It's CAD software, it's a powerful, quick easy to use and universal tool for CAD, CAM and waste management, those ... LBE Web Helpdesk
(Popularity: ) : A fully functioning helpdesk system designed to be operated via your web browser. Use it on the Internet, an Intranet ... Guesthouse - Guest Management System
(Popularity: ) : Guesthouse - guest management system is an affordable, simple to use and install hotel management system for guesthouses, small hotels, ... Applets by Andrei
(Popularity: ) : 16 XML-based Flash applets for any website. 100% of the Flash 2004 Pro source code included, fully configurable via external ... Optimize Linear Cutter
(Popularity: ) : it's a powerful, quick, compact, easy to use and universal tool for those users, who need to optimize cutting of ... LBE Desktop Helpdesk
(Popularity: ) : Easy to use helpdesk system, sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the ... Akeni Help Desk Assistant Enterprise IM
(Popularity: ) : Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with ... 2D Nesting&Case Packer Optimizer
(Popularity: ) : It's CAD/CAM software, powerful, quick easy to use and universal tool for CAD, CAM and waste management, those users, who ... Basic Customer Care
(Popularity: ) : Basic Customer Care (BCC) is a complete multi-user helpdesk solution with robust reporting capabilities. BCC keeps track of all your ... Parabens Auto Mate
(Popularity: ) : Keep track and manage all aspects of a single car, a fleet, or multiple fleets. Track cost per mile, miles ...
Software Library
) : It's CAD software, it's a powerful, quick easy to use and universal tool for CAD, CAM and waste management, those ...
